TERMS & CONDITIONS

PRODUCTION TIME
Non customized items (don’t require personalization): 2 to 4 business days
Customized items (requires personalization): 3 to 5 business days
Business days DO NOT include holidays or weekends. Monday-Friday

The estimated ship date will be provided on your order. If you have a in hand by date, please send us a message prior to placing your order so we can make sure we can accommodate that for you.

All order(s) will be provided a tracking number through email as soon as the mailing label(s) are printed.
Typical USPS time after shipping: 1-7 business days, however the current pandemic is causing delays at the USPS.

If you have questions, email us hello@waterfrontcandle.com


RETURN POLICY
If your item(s) arrive damaged or defective in any way, contact us within 48 hours of receiving your package.

If the need arises for you to return your product(s) to us for any reason,
please contact us within 48 hours of the delivery date to see if we can accept your return. A prior approval for returns will be needed for us to accept your return. All unapproved returns will not be accepted when received and returned.

We do not issue no-return refunds for scent opinions. Our candles and wax melts fragrance strengths or throws are very personal and are very subjective to each individual, so we ask that you keep this in mind when placing your order. Waterfront Candle uses the highest fragrance to wax ratios allowed by the wax manufacture and fragrance manufacture to achieve maximum saturation.
 
The buyer assumes all responsibility for shipping costs to return the item(s) to us.

All custom designed just for you products that required you to add
personalization when ordering cannot be refunded.

Refunds can only be given to item(s) never used, in their original container and returned to us in their original condition.

PRODUCTS RETURNED TO US
Please be sure to verify that your shipping address is correct before placing the order. If incorrect the buyer is responsible for paying for new product and additional postage to resend.

If your order was placed with an incorrect shipping address or your package is returned to us for any reason that is not our fault, the buyer is responsible for additional postage fees required for us to repackage and resend to you or the designated receiver.

ROOM SIZES FOR OUR CANDLES
4 oz: Home office or a bathroom, small rooms
9 oz: Bedrooms, kitchen or living room, medium rooms
16 oz: Kitchen / dining / living room combination, large rooms


CLIENT AGE
Clients must be 18 years of age to work with Michelle and James. If the client is 17 years of age or younger, they must have an adult communicate their candle and melt needs on their behalf via email.

LOST OR STOLEN PACKAGES
If you suspect your package was stolen contact your local police to report right away.

After you have tracked and your tracking says delivered and it is not there,
contact your local post office and they will be able to put you in contact with your specific postal carrier then you’ll be able to ask if he or she knows where the package(s) were placed or if they gave to someone to hold.

We are not responsible for lost or stolen packages marked delivered by any of our preferred carriers tracking.

PROPER CARE AND USE OF CANDLE
During your first burn cycle, make sure to allow the candle to melt edge to edge of the candle. Creating the perfect pool will make your candle last and smell as designed. Not doing so will result in a number of quality issues like poor scent, tunneling and improper burn times. Keep your wick at 1/4" inch prior to each burn, burn for a maximum 2-3 hours at a time, never leave your candles
unattended while burning, keep away from flammables.

LEGAL NOTICES
Thank you for visiting the website of 
Waterfront Candle. By using this website you agree that your access to and use of this website are subject to the terms and conditions set forth in this legal notice and all applicable laws. These terms and conditions are subject to change without notice, but any changes will be posted herein.

INTELLECTUAL PROPERTY
Copyright Information:
All materials contained on Waterfront Candle website; including but not limited to text, articles, images, logos, button icons and the selection and arrangement thereof; are protected by United States copyright law. These materials may not be reproduced, modified, distributed, transmitted, displayed, published or broadcast without the prior written permission of Waterfront Candle. You may not alter or remove any copyright or other notice from such copies.

DISCLAIMERS
Waterfront Candle PROVIDES THIS SITE AND ITS CONTENTS ON AN “AS-IS” BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE INFORMATION OR CONTENT INCLUDED ON THIS SITE, OR WITH RESPECT TO OPERATION OF THIS WEBSITE. Waterfront Candle DISCLAIMS ALL SUCH REPRESENTATIONS AND WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Waterfront Candle WILL NOT BE LIABLE FOR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOSS OF DATA, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES, EVEN IF Waterfront Candle HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

APPLICABLE LAW
This site is created and controlled by Waterfront Candle in the State of Ohio, USA. Use of this site will be governed by and construed in accordance with the laws of the State of Ohio without giving effect to any conflict of law principles. By using this site you consent and agree that any claim against Waterfront Candle arising from or related to your use must be brought in the city, state or federal courts located in Summit County, Ohio. For further information, please contact hello@waterfrontcandle.com